Returns & Cancellations


Our standard exchange and refund policy for purchased items is 30 days. As an online consumer, you also have a separate right to cancel of 14 days.

If you need to return or exchange an item, please contact us by email at with reasons and details for your return.

To be eligible for an exchange or refund, you must return your item unused and in the same condition that you received it, in the original packaging and with proof of purchase.

Where applicable, you will be responsible for paying shipping costs for returning your item (except where the item being returned is defective or damaged (and such damage did not occur in transit)). 

The original shipping costs are non-refundable (except where you return an item because it is defective or is damaged (other than in transit). 

Once received, we will confirm by email and provide you with details confirming the processing of your return or exchange accordingly.



If you make a purchase as an online consumer, you have legal rights in relation to items that are faulty or not as described. 

Your statutory rights as a consumer are as follows:

  • Within 30 days of delivery/purchase of the product, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described.
  • After the 30 day period, but within six months of delivery/purchase and where the product is faulty, you are entitled to a repair or replacement. Where repair or replacement is not possible, or the repair or replacement does not resolve the fault, you are entitled to a refund.
  • After six months of delivery/purchase, similar rights exist, but only if you can prove that the fault was present at the point of delivery/purchase. In addition, if repair or replacement does not resolve the fault, we may make a deduction from any refund for fair use.

Please contact us by email at if you believe the product you have received is faulty or not as described.



If you make a purchase as an online consumer, you have the right to cancel (under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (the "Regulations")), all or part of your contract at any time up to 14 days after the day on which you receive your products.

Any paid delivery charge will be included in your refund once we have received all (not part) of your order to the specified address. Please note that the delivery charge refund will be to the value of standard delivery.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware that statutory rights of cancellation under the Regulations do not apply to certain products and services (for example, sealed audio or sealed video recordings which have been unsealed by you or for goods which are custom-made or clearly personalised or by their nature cannot be returned or are liable to deteriorate or expire rapidly).

You are liable for the cost of return and must take reasonable care to ensure the resalable condition of the products in your possession.

Please contact us by email at if you wish to cancel your contract.


Where you have paid any duties or taxes directly on the importation of any products you wish to return, we shall have no liability in relation to any claim for a refund of such duties or taxes from the authorities or whether or not such a refund is possible.